Return And Exchange Policy

At KudratCouture, each garment is conceived as a bespoke creation ,crafted with precision, intention, and an unwavering commitment to artisanal excellence.

In line with our made-to-order philosophy, we request you to review the following policy carefully before placing your order.

 

RETURNS

Our garments are on a made-to-order basis, specially handcrafted for you. We assume that you agree to our terms and conditions when placing an order. Once an order is placed, we do not offer any exchange or returns. However, in case of alterations, we will be happy to assist you. 

We urge you to carefully consider your size when buying from Ready-To-Ship category and opt for customization if the garment requires alterations, as post purchase alteration fee will be applicable on any and all alterations required.

 

NOTE: Sale pieces are not applicable for return or exchange under any circumstances. 

 

REFUND & EXCHANGE

Our policy states that we do not provide refunds for any items sold. Goods once sold can not be exchanged. The original shipping charges and duties will also not be refunded. However, if you receive merchandise that is damaged, defective you may return it within 2 days of delivery. The merchandise should be unused and in the same condition as when you received it, with the original packaging and tags. 

Please note that we do not guarantee any exchanges, returns, or replacements, but we may offer to repair the faulty item, if possible. 

 

**Sale items cannot be refunded, not applicable to damaged products as well**

 

TAXES & DUTIES

The product prices displayed are at maximum retail price. In case of international deliveries, we ship on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, the customer is liable for all import duties, customs and local sales taxes levied by the country they are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.